Due to the digital nature of our software and services, we are unable to provide refunds on any month-to-month purchases, beyond the initial 60-day refund guarantee that is clearly stated on our sales page. Pro-rata refunds on annual purchases are reviewed on a case-by-case basis.
We are proud of our software and services, and they have been affective for many other businesses. Even though we have automated as much as we can, we are still dependent upon you, the business owner, doing your part. If we are unable to get necessary login details, or if you or your staff routinely fail to use the software, then your results will be less than stellar. If you are unhappy with the software or service for any reason, let us know and we will investigate the “what, where, when, and why and resolve and/or explain in a timely matter.
We suggest that if you ARE having software issues, you let us try to help you by submitting a support ticket at http://support.prowessdigital.com before you decide to cancel. Often it’s a simple fix to get things up and running for you, and we’re here to help.
If you feel that you were inappropriately charged or would like to speak to someone about a refund for a different reason, please visit http://support.prowessdigital.com.
Accounts cancelled/terminated by Prowess Digital for violating our terms of service do not qualify for refunds. For example, if your account is cancelled due to collecting and using fake reviews, you will not be given any refund.
Prowess Digital customer service representatives are available Monday through Friday 9:00 A.M. to 4:00 P.M. CST at http://support.prowessdigital.com for any billing related questions.
Prowess Digital welcomes your comments regarding this Refund Policy. If you believe that Prowess Digital has not adhered to this Refund Policy, please contact us at support@prowessdigital.com. We will use commercially reasonable efforts to promptly determine and remedy the situation.